We understand that sometimes a product may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from craftedessential.com. Please read the following sections carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that have been opened, used, or damaged are not eligible for return. Certain items may be non-returnable, and this will be clearly stated on the product page.

How to Request a Return

To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without receiving confirmation from us first.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item and that your order is processed efficiently.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any relevant photos. We will assess the situation and may offer a replacement or refund based on our evaluation.

Contact Information

If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Our customer service team is available to help you with any inquiries related to returns or refunds.